Faulty Items:
If you have received a faulty or incorrect piece of jewellery, please accept our apologies and either message me via shop messenger or email melevans@flossiesjewelsngems.com to advise the problem so that we can arrange a refund or exchange.

Returns Address:

If you need to make a return for refund or replacement please mail your item to the following address with a note of your order number and any problem you may have.

Flossies Jewels N Gems
11 Barton Road
PE24 4LJ

No callers as  flossies does not have a bricks and mortar shop. We only sell jewellery via the internet, but you are always welcome to order something to have a look at and return for refund if you are not happy.

Your Right To Cancel:
You can have your jewellery delivered and examine it in your home for up to 14 days. If you decide you are unhappy and wish to cancel your order within this time please return your item by Recorded Delivery with a note of your order number and details of why you do not want it or if an item has a problem.

Items must be returned in their original unworn condition, unless incorrectly delivered or a fault has developed during wear, and be returned by Recorded Delivery at the Buyers expense to the address stated.

If you have chance, please e-mail melevans@flossiesjewelsngems.com  to advise of any problem and enclose your name and order details in the package.